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Our Mission

  • To provide only high-quality pet medications, foods, and other supplies at affordable prices. If we don't believe in a product, we don't sell it.
  • To optimize your ability to care for your pet's needs by providing accessibility to an experienced and licensed veterinarian.
  • To ensure your pet's health by supporting your Veterinarian who provides the necessary hands-on care that a general online pet medication site cannot provide.


What Makes Us Different from Other Online Pet Medication Sites?

We want to support your relationship with your Veterinarian.
Many pet medication sites are not provided by Veterinarians but by Pharmacists.
We feel the Veterinarians that have served in their communities for many years are greatly affected by this shift in their profession.
Dr. Miller wanted to create a pet medication site that would support the very important relationship between Veterinarian and Pet Owner. We know our business is dependent upon our valued customers. VetApprovedRx values our customers and we promise to do our best to ensure you a great shopping experience.


VetApprovedRx Product guarantee:

* All medications we dispense are U.S. FDA/EPA approved for sale in the United States. 
* We sell the same exact medications sold by your veterinarian. 
* We do not sell expired or foreign medications. 
* We sell only high-quality pet medications that have been utilized by our Veterinarian. There are many pet products on the market, we want to sell you what we know will help your pet live their best life. So, we only sell what we feel works and meet our Veterinarians approval. We hope this will save our valued customers time and money and increase their confidence in their purchases for their pets.


Canceling an Order:

We know that for various reasons you may need to cancel your order, please call us directly at 1-877-847-7389. We prefer you call over sending an email to prevent a delay in processing the request and you will be able to ask any questions you may have. If your order has not shipped yet we will be able to cancel your order without issue. If your order has shipped before you call to cancel, you will need to request a return code and your order will be subject to our return policy. Please see our return policy below.


Return Policy:

Any order for a prescription product must be canceled before shipping.  We can not accept returns of prescription products.  State and Federal regulations prohibit us from accepting any prescription drugs returns.   If you have questions regarding the prescription products in your order, please call our Customer Service at 1-800-934-9398.

Returns of non-prescription products may be made within 30 days of the order date. Only unopened/unused non-prescription goods will be refunded.  Please note that the original shipping charges on returned items are non-refundable.  In order to return an item, you will need to contact our customer service department at 1-800-934-9398. 

A restocking fee of up to 20% may be applied to returned, refunded, or exchanged items.

To make the return process as smooth as possible, please read the following procedure. 

Return unused/unopened products to the following address: 

VetApprovedRx
401 West 33rd Street
Hastings, NE 68901

Please write your name, order number, address, return code, and contact information and place this information in the box with the product.  Any product returned must be unopened and in new condition to ensure that you are eligible for a refund.  Please note that the original shipping charges on returned items are non-refundable.




Order Confirmation and Tracking:

Your order number also serves as your confirmation number and will be on the receipt that you may print at the time of check out and you will find it in the email we send you to confirm your order.  An email with your tracking number is sent to you once your order has been shipped.

We accept the following methods of payment:  Visa, Mastercard, American Express, Discover, and PayPal.




Shipping Policies:

Currently, we cannot ship prescription orders outside of the United States.  We do ship both prescription and nonprescription orders to APO/FPO addresses.  Any customs fees for international shipments of over-the-counter items are the customer's responsibility.

In stock and nonprescription items will usually ship within 1-3 business days.  Please allow 24 to 48 hours for prescription order processing.  We will do our best to make all prescription orders process quickly but how quickly your veterinarian replies to confirm the prescription determines the actual time it takes to process your order.  Please note that prescription items with Priority or Express shipping will not ship until the prescription is approved by your veterinarian.  You should expect any orders shipped via standard shipping to arrive at your door within 3 to 7 business days.  Standard orders are shipped via USPS. All Priority Mail orders are shipped via USPS as well. 

Overnight and 2 Day Express shipping are shipped via FedEx.  These options do not include Saturday delivery by FedEx, who charges an additional fee.  You must contact our Customer Service to request Saturday delivery and pay any additional fees.

VetApprovedRx is not responsible for any shipped orders that are affected by inclement weather delays.  It is the client’s responsibility to be aware of the weather conditions in their area that they feel may have an effect on the product or medication ordered.




Subscribe & Save

Subscribe & Save is a free subscription service that allows you to save money on every recurring order. You can schedule recurring deliveries to keep you supplied with the prescriptions, food, and any other items you need to care for your furry family members. You can pause, adjust delivery time, or cancel your subscription at any time.




Inclement Weather Policy

If you live in a region that exhibits extreme hot or cold temperatures we recommend you choose the express overnight shipping option. VetApprovedRx is not responsible if the content(s) of your package are adversely affected by inclement weather as this is out of our control.  It is the client’s responsibility to consider current inclement weather conditions when ordering medications.  If any changes to shipping options need to be made on an order that has already been placed, it is the client’s responsibility to contact our customer service at 800-934-9398 to discuss those changes.  Any additional shipping charges would be applied to your order at that time.

Please Note: Most prescription products require storage at room temperature unless otherwise stated.




Policy on Lost or Stolen Packages:

Thank you for your order with Vet Approved Rx!  If you have not received your package, we are very sorry and apologize for your inconvenience; however, we request that you check a few things before contacting our customer service:

  • Please verify that the mailing address was correct at the time you completed your order, go to VetApprovedRX.pharmacy and login, then go to your account.
  • Please check with other members of your household to see if anyone may have put your package aside. This happens often.
  • If you live in an apartment complex, please contact your rental office to see if they are holding your package there.  Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
  • Consider calling your local post office with the tracking number and ask them if they can assist you further. Most times they have much more information than what we can see online.  They may even have your package on hold for you.  If they have a postmaster at your local post office, ask to speak with him/her first.
  • Contact our customer service at 800-934-9398.

If the mail carrier shows that your package was successfully delivered, Vet Approved Rx will not be held accountable for stolen or missing packages once delivered.  Please contact your local carrier’s office, many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered.  If your package was delivered to the wrong address, they may be able to retrieve it and return it to you.

If the package was not delivered to your mailing address on the expected date of delivery, we ask that you please wait at least 48 hours.  If your package is still not delivered, we will file a claim with the carrier.  We ask for your patience as we start investigating and file a loss/theft report with the US Postal Inspector.  They can often be very helpful in finding missing packages within the postal system due to theft, fraud or miss-delivery.  If we cannot track your package down, we will refund your money for this order. 

USPS

https://www.usps.com/help/missing-mail.htm

https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx57

FedEx

https://www.fedex.com/en-us/customer-support/claims.html

UPS:

https://www.ups.com/us/en/help-center/claims-support.page

Thank you!

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